Valet Attendant - Des Moines, IA
Position Summary
The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.
Duties And Responsibilities
Vehicle Inspections - Conduct vehicle damage inspections and document parking locations on claim tickets.
Safety - Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
Compliance - Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
Housekeeping - Keep valet areas clean, organized, and presentable always.
Customer Service and Teamwork - Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Handle tasks as needed to support the company's operational goals, while remaining flexible and responsive to changing business needs.
Attendance and Professionalism - Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
Competency/Qualifications
Education/Experience - High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
Certificates and Licenses - A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check.
Physical Demands and Work Environment
This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Team members must maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
Additional Compensation And Benefits
Health Benefits - Medical, vision and dental insurance – Upon eligibility
401K - Upon eligibility
Supplemental Insurance - Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University - Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
EEO Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.