Valet Parking Attendant - Courtyard Marriott Downtown Tacoma

Location: Marriott Courtyard (1515 Commerce St)

Pay

$18/hour plus tips

Schedule

Friday, Saturday; 4 pm to 12 am

Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices.
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location.
• Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems.
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed.
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items.
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required.
• Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution.
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary.
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead.
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times.

Requirements

• Must be at least 18 years of age.
• Valid driver’s license with a good driving record.
• Successful completion of a background check in accordance with company policy and applicable laws.
• Authorization to work in the United States and ability to provide required documentation (E‑Verify participation).

Skills, Knowledge and Expertise

• Excellent customer service and communication skills.
• Ability to learn quickly and make sound decisions in a fast‑paced environment.
• Ability to operate guest vehicles, requiring normal coordination (eye‑hand, hand‑foot).
• Physical ability to move from the valet stand to customer cars by walking or running for extended periods, sometimes for the entire shift.
• Previous valet experience preferred.
• Ability to operate manual transmission vehicles (stick shift).

Physical Demands

• Operate guest vehicles requiring normal coordination (eye‑hand, hand‑foot).
• Walk or run between the valet stand and customer cars for extended periods, sometimes the entire shift.
• Occasionally lift and carry customer luggage or personal items up to 50 lb.

Working Conditions

• Work performed in parking facilities including garages, lots, booths, and outdoor areas.
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow.
• Fast‑paced environment requiring consistent customer interaction.
• Exposure to vehicle traffic, noise, and varying weather conditions.
• Interaction with upset or frustrated customers while maintaining professionalism.

Benefits

• Generous Paid Time Off (Full‑Time only): 10 days PTO plus 8 paid holidays.
• Comprehensive Health Plans (Full‑Time only): Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance (Full‑Time only): Company‑paid basic life and short‑term disability, with additional options.
• 401(k) Plan (Full‑Time and Part‑Time): Employer match with immediate vesting.
• Employee Assistance Program (Full‑Time and Part‑Time): Access to behavioral health care for you and family members.
• Parental and Caregiver Leave (Full‑Time only): Paid time off to support family needs.
• Sick Time Off (Part‑Time only): Paid sick leave in accordance with state laws and regulations.

Other Duties

Please note this job description is not designed to cover or contain an all‑inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Union: If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).