Hotel Valet Attendant - Seattle Airport Marriott

Company Overview

Towne is an exceptional arrival‑through‑departure experience company. With best‑in‑class parking and hospitality solutions and a fully integrated technology platform, Towne delivers seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people served each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Compensation

Towne Park offers competitive, fair, and commensurate compensation. The hourly base pay range for this position is $20.74 per hour plus tips. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location.

Work Schedule

Thursday – Sunday, 3 p.m. – 11:30 p.m.

Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. Duties include parking and retrieving guest vehicles safely, assisting guests with luggage (including delivery and pick‑up where applicable) during arrival and departure, and delivering a high level of customer service.

Essential Functions

• 25%: Uses a daily salutation, welcomes guests to the location, practices proper Towne Park phone etiquette, and posts up in designated areas when not completing tasks.
• 10%: Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed; opens all vehicle and hotel doors for guests.
• 20%: Assists guests with directions, taxis, reservations, and other inquiries; provides information about outlets, meeting rooms, amenities, and local attractions; delivers messages, items, and guest amenities as requested; shuttles guests to approved locations.
• 10%: Explains parking rates and retrieval procedures; issues claim checks after receiving vehicle keys and collects claim checks before returning keys; completes and maintains all ticket information (key tag, guest folio, vehicle location, damage survey, claim check receipt); records location on key tags; calculates and collects revenue when needed.
• 35%: Maintains a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; acknowledges and greets guests within five feet, using their last names during interactions.

Qualifications

• High school diploma or GED required.
• Valid driver’s license for the state of employment (or within a commutable distance).
• One (1) month related experience and/or training, or an equivalent combination of education and experience.

Skills

• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Effective presentation skills in one‑on‑one and small‑group situations.
• Basic arithmetic with three‑digit numbers, including addition, subtraction, multiplication, and division using U.S. currency.
• Understanding of 24‑hour and military time systems and rate calculations.
• Ability to operate a manual transmission (highly desirable) and perform parallel parking.

Benefits

• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits (eligibility depends on job classification, length of employment, and hours worked).
• 401(k) retirement savings plan (subject to plan terms and eligibility).
• Seasonal and temporary roles are not eligible for the above benefits.

Working Conditions & Physical Demands

The majority of work is performed outdoors for extended periods, including the entire shift. Employees are exposed to extreme heat and cold; weather protection may be provided but not guaranteed.

• Physical Requirements: Regularly required to talk or hear; frequently sit or stand for extended periods; may need to run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.
• Lifting Requirements: Occasionally exert up to 100 lb of force; frequently up to 50 lb; constantly up to 20 lb to move objects.
• Travel: Up to 5 % travel may be required.