Valet Guest Service Manager

Parking Management Company (PMC) is a national leader in hospitality‑focused parking services, offering valet, self‑parking, shuttle, event parking, and porter/bell services to hotels, resorts, healthcare facilities, and event venues across the United States.

About the role

The Account Manager oversees daily operations at an assigned location, ensuring exceptional service for clients and guests. This includes managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. The primary objective is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance while fostering staff development and operational excellence.

Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met, communicating openly with stakeholders, and identifying opportunities for service improvements and business growth.
• Manage scheduling, staffing, and quality assurance; conduct regular site visits to resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Monitor site‑level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record‑keeping to keep operations on budget.
• Recruit, train, and coach hourly associates; set performance expectations, model professionalism, and enforce company policies to support employee satisfaction and excellent customer service.
• Provide regular updates to management through reports on progress, challenges, and account needs; use personal devices as needed for emergency coordination.
• Actively involve staff in planning, decision‑making, and process improvement; maintain an open leadership style, give regular feedback, and encourage professional growth.
• Attend required staff meetings, complete training modules promptly, and work flexible hours during financial close periods or occasional travel for reviews, audits, or corporate meetings.
• Perform additional tasks as assigned to support overall operational and financial objectives.

Requirements

• High school diploma or GED required.
• At least three years of supervisory experience in parking, hospitality, or a similar customer‑service field.
• Valid driver’s license and reliable transportation; acceptable motor vehicle record (no more than three moving violations in three years).
• Ability to pass and maintain a clean background check.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Advanced client‑management skills: building strong relationships, understanding client needs, and resolving issues promptly.
• Strong analytical and problem‑solving abilities: analyzing revenue and payroll, identifying discrepancies, and developing performance‑improving solutions.
• Effective training and leadership: hands‑on coaching, knowledge of training methods, operational software, and leadership principles.
• Payroll management: scheduling, overtime control, and optimizing labor costs.
• Excellent written and verbal communication for reporting to operations, HR, internal departments, and external vendors.
• Ability to work both indoor and outdoor environments, including exposure to extreme weather and noisy parking areas.
• Physical stamina for extended standing, sitting, and vision requirements (close, distance, peripheral, depth perception).
• Willingness to use personal cell phone for work‑related communication; reimbursement follows company policy.

Benefits

• Medical, vision, and dental insurance (upon eligibility)
• 401(k) plan (upon eligibility)
• Supplemental life and critical‑illness insurance
• Bonus opportunities
• Internal leadership development program
• Paid time off and paid training
• Tuition assistance through Bellevue University (up to $5,250 per year)
• Nationwide discounts via Perks at Work
• Military‑friendly employer

Pay

Salary plus potential bonus opportunities; salary varies based on market conditions and applicable experience.

Schedule

Full‑time, exempt position. Requires flexible hours, including occasional evenings or weekends during financial close periods, and occasional travel for financial reviews, audits, or corporate meetings.