Valet Guest Ambassador

About the role

Valet Guest Ambassador will greet guests in a professional manner as they arrive at the hotel.

Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Communicate parking procedures to guests.
• Drive Airport Shuttle for guest pick-up and departure.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Ensure all public areas/walkways are safe and clutter-free (including helping Engineering Department in the winter with snow removal).
• Efficiently and safely drive guests' vehicles to and from assigned parking areas.
• Accurately fill out key information tickets for each set of keys and store keys accordingly.
• Consistently and carefully hang keys and pull them from their assigned area.
• Accurately observe assigned areas for any unauthorized tampering of guests' vehicles and report any incidents to the Supervisor and/or Security.
• Accurately and thoroughly complete all required operational forms and reports.
• Consistently demonstrate conscientious cash handling in accordance with departmental procedures.

Requirements

• Must have experience in a guest contact position.
• Must possess a valid driver’s license with a clean driving record.
• Must have excellent interpersonal communication skills.
• Previous cash handling experience is preferred.
• Must have a high school diploma or G.E.D and be 21 years of age.
• Must be able to drive both automatic and manual shift vehicles.
• Must be able to work a flexible schedule to include weekends and holidays.

Benefits

• 401(k)
• Employee discounts
• Flexible schedule