VALET DISPATCHER

About the role

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. WE LOVE OUR WORK.

Responsibilities

• Responsible for the efficient operation of the Valet areas on assigned shift
• Enters vehicle information into the system
• Make sure ticket is filled out completely
• Professionally interacts with customers
• Notifies management for any challenges
• Organizes working station
• Responsible for maintaining the highest level of Guest Service
• Train new team members (Dispatchers only)
• Thorough knowledge of the property
• Other duties as assigned

Requirements

• Ability to operate various motor vehicles
• Ability to stand for long periods of time; withstand various temperature changes; withstand high frequency noises, sounds, and tones
• Ability to bend, stoop, or kneel
• Ability to perform basic math functions
• Excellent communication skills
• Ability to read, write, and communicate verbally in English
• Understand and comply with all company and departmental policies and procedures

Qualifications

• Valid Michigan driver’s license

Skills

• Skilled in preparing and maintaining records, writing reports and responding to correspondence
• Ability to work and make decisions under stressful conditions
• Excellent analytical, problem solving, critical thinking, and decision making skills

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.