Valet Attendant - Little Rock, AR

About the role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Responsibilities

• Conduct vehicle inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable always.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
• Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
• Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

Qualifications

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational support and adaptability.
• Physical demands and work environment.

Benefits

Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer

Pay

Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined) (Rates can vary by market / Tips based on service performance and customer interactions)

Schedule

Full Time / Part-Time Status: Non-Exempt

Pay

Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)

Additional Compensation and Benefits

Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer

Equal Employment Opportunity (EEO)

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.