Valet Account Manager - Little Rock, AR

About the role

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

Primary Objective

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

Duties And Responsibilities

• Client Relationship Management

• Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.

• Daily Operational Oversight

• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.

• Financial and Administrative Tasks

• Maintain site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.

• Team Supervision and Training

• Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.

• Communication and Reporting

• Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.

• Supervisory Responsibilities

• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.

Additional Responsibilities

• Attend required staff meetings and complete assigned training modules in a timely manner.
• May be required to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.

Competency/Qualifications

• Education/Experience

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.

• Additional training or certifications in leadership or business management is beneficial.

Pay and Benefits

• Pay Transparency

• Park Management Company is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

• Equal Employment Opportunity (EEO)

• Park Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

• Health Benefits

• Medical, vision and dental insurance – Upon eligibility

• 401K

• Upon eligibility

• Supplemental Insurance

• Life insurance and critical illness

• Bonus opportunities

• Internal leadership development program

• Paid time off

• Paid training

• Tuition assistance through Bellevue University – Up to $5,250 per year

• Nationwide discounts through Perks at Work

• Military friendly employer

Physical Demands

• Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage.

Work Environment

• The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments.
• Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities.
• Candidates must also pass and maintain a clean background check.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with Park Management Company is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws.

Reimbursement for Work-Related Phone Usage

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Job Title: Valet Account Manager

Department: Valet Parking Division

Reports directly to: City Manager / Area Manager

Schedule: Full Time

Status: Exempt

Compensation: Salary plus potential bonus opportunities (Salary can vary depending on market and applicable experience)