Valet Attendant

About the role

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly, and efficient manner. In this key role, you will offer information about check‑in, open and close car doors and hotel entrance doors, park and retrieve guest vehicles promptly and safely, and assist guests with luggage, including delivery and pick‑up during arrival and departure.

Responsibilities

• Open doors and assist guests/visitors entering and leaving the property.
• Monitor and direct personal and commercial vehicle traffic on the property, including guest vehicles, taxi cabs, limousines, and buses, to ensure legal parking and maintain a smooth flow of traffic.
• Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
• Monitor and maintain safety, security, and cleanliness of parking areas/levels; report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager.
• Maintain security of vehicles and vehicle keys.
• Communicate parking procedures to guests/visitors.
• Identify and explain room features to guests.
• Transport guest luggage to and from guest rooms or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests in and out of vehicles, including loading/unloading luggage.
• Assist Concierge and Front Office staff with guest requests and services as needed.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional.
• Develop and maintain positive working relationships with others.
• Perform all other duties as assigned by the supervisor.

Requirements

• Ability to stand for at least 8 hours a day.
• Capability to run up to 200 yards, 50 times a day or more.
• Enter and exit customers' vehicles 75 or more times daily.
• Lift wheelchairs, strollers, walkers, baggage, gifts, etc., in and out of customers' vehicles.
• Valid driver’s license to operate a motor vehicle, held for at least one year prior to applying.