Valet Attendant - Appleton Medical Center Theda Care

Company Overview

Towne is an arrival‑through‑departure experience company offering best‑in‑class parking and hospitality solutions with an integrated technology platform. With 14,000 team members, Towne delivers seamless parking and mobility experiences in places where people live, learn, work, play, rejuvenate, and recover.

About the Role

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The associate parks and retrieves guest vehicles safely, assists with luggage delivery and pickup, and supports guests during arrival and departure.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients; acknowledges and greets guests within five feet, using guest last names during interactions.
• Uses the daily salutation, welcomes guests to the location, practices proper Towne Park phone etiquette, and posts up in designated areas when not completing tasks. (≈ 25 % of time)
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services, luggage storage, and opens vehicle and hotel doors. (≈ 10 % of time)
• Assists guests with directions, taxis, reservations, and other inquiries; provides information about outlets, meeting rooms, amenities, and local attractions; delivers messages, items, or guest amenities; shuttles guests to approved locations. (≈ 20 % of time)
• Explains parking rates and retrieval procedures; issues claim checks after receiving vehicle keys and collects claim checks before returning keys; completes and maintains all ticket information, including key tag, guest folio, vehicle location, damage survey, and claim check receipt; calculates and collects revenue when needed. (≈ 10 % of time)
• Performs the total amount of time for all functions of the job. (≈ 35 % of time)

Qualifications

• Education: High school diploma or GED.
• Licensure: Valid driver’s license for the state of employment (or within a commutable distance).
• Work Experience: At least one (1) month related experience and/or training; or an equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Read and write standard English; comprehend simple instructions, short correspondence, and memos.
  • Write simple correspondence.
  • Present information effectively in one‑on‑one and small‑group situations.
  • Perform basic arithmetic with three‑digit numbers and monetary units.
  • Understand 24‑hour and military time systems and applicable rates.
  • Operate a manual transmission (highly desirable) and perform parallel parking.

Pay

Hourly base pay range: $9.25 – $13.00 per hour, plus $5 – $10 per hour in tips.

Schedule

Work schedule may include AM and/or PM shift times.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan (eligibility depends on job classification, length of employment, and hours worked)

Seasonal and temporary roles are not eligible for the benefits listed above.

Working Conditions

The position is primarily outdoors for extended periods, including the entire shift, and may involve extreme heat or cold. Employees may be required to stand or sit for long periods, run, walk, handle objects, climb stairs, stoop, kneel, crouch, or crawl. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Lifting may involve up to 100 lb occasionally, up to 50 lb frequently, and up to 20 lb constantly. Travel up to 5 % may be required.