Valet Attendant - Hershey Medical Center

About the role

The Valet Attendant at Reimagined Parking is responsible for safely and efficiently parking and retrieving guest vehicles while delivering a high level of customer service. This role requires prompt, courteous, and caring interactions with all guests and timely responses to customer needs.

Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
• Inspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systems
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
• Request, collect, and accurately process applicable valet fees; assist with reconciling end-of-shift revenue and ticket distribution
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Successfully pass a background check, in accordance with company policy and applicable laws
• Able to work in the United States and provide documentation verifying eligibility, as required by the Department of Homeland Security
• Reimagined Parking participates in the E-Verify program to confirm employment eligibility

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift
• Ability to occasionally lift and carry customer luggage or personal items, up to 50 lbs

Physical Demands

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Working Conditions

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season
• Fast-paced environment requiring consistent customer interaction
• Exposure to vehicle traffic, noise, and varying weather conditions
• Interaction with upset or frustrated customers while maintaining professionalism