Valet Attendant ($13.50-$15.50/hr + tips, PM Shifts) - Newport Marriott

About the role

Towne Park is a hospitality services company dedicated to creating smiles by delivering exceptional experiences. We aim to impact millions of patients, visitors, and guests through compassionate service and memorable encounters.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions and practices proper Towne Park phone etiquette.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Opens all vehicle and hotel doors for guests.
• Assists guests with bell services and luggage storage as needed.
• Conducts thorough room presentations for guests and assists with room changes when needed.
• Provides guests with information about outlets, meeting rooms, and amenities of the facility as well as main attractions in the area.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Calculates and collects revenue for vehicles when needed.

Qualifications

• High school diploma or general education degree (GED)
• Valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Skills

• Read and write standard English language
• Read and comprehend simple instructions, short correspondence, and memos
• Write simple correspondence
• Present information in one-on-one and small group situations to guests, clients, and other employees of the organization
• Add and subtract three-digit numbers and multiply and divide with 10’s and 100’s
• Understand 24-hour and military time systems
• Understand rates applicable to time passed
• Operate a manual transmission (highly desirable)
• Perform parallel parking

Work Experience

• One (1) month related experience and/or training; OR equivalent combination of education and experience

Physical Requirements

• Regularly required to talk or hear
• Frequently required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Lifting requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Working Conditions & Physical Demands

• The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Working Environment: The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

• Up to 5% travel may be required.