Valet Attendant ($13-$14/hr + tips) - Portland Harbor Hotel

Towne Park is an exceptional arrival-through-departure experience company, delivering seamless parking and mobility solutions powered by best-in-class hospitality and a fully integrated technology platform. With 14,000 team members, Towne creates smiles for millions of guests annually across locations where people live, learn, work, play, rejuvenate, and recover.

About the role

The Guest Service Associate provides exceptional hospitality services in an attentive, friendly, and efficient manner. Responsibilities include parking and retrieving guest vehicles, assisting with luggage, and delivering a professional guest experience.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients (25% of time)
• Acknowledges and greets guests within five feet using a professional and friendly demeanor; uses guest last names during interactions
• Uses salutation of the day and welcomes guests to the location; practices proper Towne Park phone etiquette
• Posts up in designated areas when not completing tasks (10% of time)
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage (20% of time)
• Opens all vehicle and hotel doors for guests
• Assists guests with directions, taxis, reservations, and other inquiries; provides information about facility amenities and local attractions (10% of time)
• Delivers messages, items, and guest amenities as requested; shuttles guests to approved locations
• Explains parking rates and retrieval procedures; issues and collects claim checks; completes all ticket information accurately (35% of time)
• Calculates and collects revenue for vehicles when needed

Requirements

• High school diploma or GED
• Valid driver’s license for the state of employment (or within commutable distance)
• One month of related experience and/or training, or equivalent combination of education and experience
• Knowledge of customer service principles and processes
• Ability to read, write, and comprehend simple instructions and correspondence in English
• Ability to present information effectively in one-on-one and small group situations
• Basic arithmetic skills, including operations with American currency and understanding of 24-hour/military time
• Ability to perform parallel parking; manual transmission operation is highly desirable

Skills

• Customer service and hospitality
• Safe and cautious driving
• Basic arithmetic and time calculation
• Professional communication (verbal and written)
• Attention to detail (e.g., ticket information, key tags)

Pay

Hourly base pay range: $13–$14 per hour plus tips (average $80–$120 per week).

Schedule

2:00 PM – 10:00 PM shifts.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible.

Working Conditions

• Majority of work performed outdoors, including exposure to extreme heat and cold
• Regularly required to talk, hear, stand, walk, run, handle objects, reach, climb stairs, balance, stoop, kneel, or crouch
• Vision abilities required: close, distance, color, peripheral, depth perception, and ability to adjust focus
• Lifting requirements: up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
• Travel up to 5% may be required