Valet Attendant ($13.50-$15.50/hr + tips) - Hotel Viking

Job Details

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $13.50 per hour ($2 differential for shifts after 3pm) plus tips.

Work Schedule

The work schedule for this position is open availability.

Benefits

• Medical, dental, and vision insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• 401k retirement savings plan

Paid Time Off

• Accrues 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year
• Receives 6 paid holidays throughout the calendar year
• Accrues up to a maximum of 4 paid floating holidays per calendar year

Essential Functions

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
• Acknowledges and greets guests within five feet with a professional and friendly demeanor
• Uses guest last names during interactions
• Uses salutation of the day and welcomes guests to the location
• Practices proper Towne Park phone etiquette
• Posts up in designated areas when not completing tasks
• Parks and retrieves vehicles while driving slowly and cautiously
• Opens all vehicle and hotel doors for guests
• Assists guests with bell services and luggage storage as needed
• Conducts thorough room presentations for guests
• Assists guests with room changes when needed
• Assists guests with directions, taxis, reservations and other inquiries
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
• Delivers messages, items and/or guest amenities as requested
• Shuttles guests to appropriate places that are approved by the location
• Explains parking rates and retrieval procedures to guests upon arrival
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
• Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
• Consistently completes location on all key tags after parking vehicle
• Calculates and collects revenue for vehicles when needed

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Descriptive Statement(s)

% of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Work Experience

• One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge

• Knowledge of principles and processes for providing customer and personal services

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Perform parallel parking

SCOPE Authority To Act

The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Physical Requirements

• Physical Requirements: The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.