Vaccine Customer Representative - Southern Colorado

Supports customers by providing clinical information on the company’s vaccines, education, and resources to meet operational and financial needs—such as reimbursement details and contract adherence—helping providers increase immunization rates and protect patients from vaccine-preventable diseases.

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within an assigned geography, including health care providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. The role involves engaging with clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team, collaborating with field-based colleagues such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD), and other extended team members.

Responsibilities

• Engage in balanced product sales presentations with health care providers and business professionals to align customer needs with the company’s vaccine attributes, following product labeling, CDC recommendations, and professional society guidelines.
• Provide updates to Company Vaccine management on customer needs, feedback, marketplace dynamics, and progress toward quality goals to improve patient health outcomes.
• Equip customers with key insights by staying informed on scientific, product, and marketplace knowledge through self-study, workshops, conferences, and review of promotional materials.
• Utilize analytical skills and tools to conduct quarterly business reviews with customers, educating them on maximizing contract performance across the company’s portfolio.
• Assist customers in improving immunization rates through adherence to quality-based programs using tools like Vaccine IQ.
• Monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers, in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire company vaccine portfolio, including CDC immunization schedules for pediatric and adult vaccines.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand practice structures, business models, influencers (e.g., payers, employers, state policy), and patient needs.
• Identify business opportunities and share insights with relevant stakeholders to address immunization needs.
• Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams) to develop customer strategies aimed at improving immunization rates.

Territory covers: Colorado Springs, Pueblo, Alamosa, Durango, Cañon City, Salida, and surrounding areas. Ideal candidates reside within this territory. Travel requirement: 20% (varies based on location).

Requirements

• Bachelor’s degree with 0–3 years of sales experience or a high school diploma with at least 4 years of relevant work experience (e.g., professional sales, marketing, military, or healthcare/scientific fields such as pharmaceuticals, biotech, or medical devices).
• Valid driver’s license.

Skills

Required

• Demonstrated aptitude to excel in educational or professional roles.
• Ability to work independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Account Management, Business Decisions, Business Management, Business Sales, Business-to-Business (B2B) Sales, Client Development, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Support, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Product Knowledge, Progress Monitoring, Sales Forecasting, Sales Management, Sales Metrics.

Preferred

• Ability to convey technical concepts accurately and clearly.
• Prior experience in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing plans for engaging customers and meeting their needs.
• Understanding of marketing/sales functions or operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine experience.

Pay

The salary range for this role is $79,200.00 – $124,700.00. The final salary will be based on factors such as education, qualifications, certifications, experience, skills, geographic location, and business needs. The successful candidate may also be eligible for an annual bonus and long-term incentives, if applicable.

Benefits

• Comprehensive medical, dental, and vision insurance (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate leave, and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.