Vaccine Customer Representative - Southern Colorado

About the role

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on the company’s vaccines, as well as education and resources. This role helps address customer operational and financial needs, such as reimbursement information and contract adherence, to improve immunization rates among appropriate patients and protect them from vaccine-preventable diseases.

The VCR serves as the primary point of contact for a variety of customers within an assigned geography, including healthcare providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. Customers may include clinics, health departments, integrated delivery systems, and hospitals.

The VCR collaborates with other field-based employees, such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), and Region Medical Director (RMD), as part of the local Customer Team.

This territory covers: Colorado Springs, Pueblo, Alamosa, Durango, Cañon City, Salida, and surrounding areas. The ideal location to reside is within this territory. Travel (20%) varies based on the candidate’s location within the geography.

Responsibilities

• Engage in balanced product sales presentations with healthcare providers and professionals to align customer needs with the company’s vaccine attributes, in accordance with product labeling, CDC, and professional society recommendations.
• Provide company vaccine management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals to improve patient health outcomes.
• Supply customers with key insights by staying informed through self-study of company-provided scientific, product, and marketplace information, attending product workshops and conferences, and reviewing promotional materials.
• Utilize analytical skills and tools to conduct quarterly business reviews with customers regarding their vaccine contracts, educating them on maximizing contract performance across the company’s portfolio.
• Assist customers in improving immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers, in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire company vaccine portfolio, including CDC immunization schedules for pediatric and adult vaccines.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand their practice structure, business model, key influencers (e.g., managed care organizations, payers, employers, state policy), and patient needs.
• Identify business opportunities and share information with relevant stakeholders to support immunization needs.
• Coordinate with the company’s customer team (e.g., Account Executives, Integrated Delivery System team, Solutions support teams) to outline customer strategies for interactions aimed at improving immunization rates.

Requirements

• Bachelor’s degree with 0–3 years of sales experience or a minimum of a high school diploma with at least 4 years of relevant work experience, which may include professional sales, marketing, military service, or a healthcare/scientific field (e.g., pharmaceutical, biotech, or medical devices).
• Valid driver’s license.

Skills

Required Skills:

• Demonstrated aptitude to excel in educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Account Management, Business Decisions, Business Management, Business Sales, Business-to-Business (B2B) Sales, Client Development, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Support, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Product Knowledge, Progress Monitoring, Sales Forecasting, Sales Management, Sales Metrics.

Preferred Skills/Experience:

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing plans for engaging customers and meeting customer needs.
• Understanding of marketing/sales and/or marketing/sales support functions/operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine experience.

Pay

The salary range for this role is $79,200.00 – $124,700.00. An employee’s position within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for an annual bonus and long-term incentive, if applicable.

Benefits

The company offers a comprehensive benefits package, including:

• Medical, dental, vision, and other insurance benefits (for employee and family).
• Retirement benefits, including a 401(k).
• Paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Schedule

• Travel requirements: 25%.
• Flexible work arrangements: Remote.