Vaccine Customer Representative - Southern Colorado

About the role

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

Responsibilities

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Provide Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Aid customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitor their business performance against objectives using company provided tools.
• Develop a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.
• Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
• Within select customer accounts, act as the primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs.
• Identify business opportunities and make information available to relevant stakeholders to support the identified immunization needs.
• Coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Requirements

• Bachelor’s Degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Qualifications

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Skills

• Account Management
• Business Decisions
• Customer Communications
• Product Knowledge
• Vaccine IQ

Benefits

Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Pay

$79,200.00 - $124,700.00

Schedule

Not Indicated