Vaccine Customer Representative - Sales - Kansas City E, MO

Support customers by providing clinical information on our company’s vaccines, education, and resources. Assist with operational and financial needs such as reimbursement information and contract adherence to help providers or systems increase immunization rates and protect patients from vaccine-preventable diseases.

About the role

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within an assigned geography, including healthcare providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. Customers may be located in clinics, health departments, integrated delivery systems, and hospitals. The VCR collaborates with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), and Region Medical Director (RMD).

This territory covers Kansas City East, Missouri. The ideal location to reside is within this territory. Travel varies based on candidate’s location within the geography.

Responsibilities

• Engage in balanced product sales presentations with healthcare providers and professionals to align customer needs with company vaccine attributes, following product labeling, CDC, and professional society recommendations.
• Provide company vaccine management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals to improve patient health outcomes.
• Keep customers informed with key insights by staying updated on professional and healthcare environment knowledge through self-study, company-provided materials, workshops, conferences, and promotional reviews.
• Utilize analytical skills and tools to conduct quarterly business reviews regarding vaccine contracts, educating customers on maximizing contract performance across the company portfolio.
• Assist customers in improving immunization rates through adherence to quality-based programs using tools like Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers, in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire company vaccine portfolio, including CDC immunization schedules for pediatric and adult vaccines.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand their practice structure, business model, key influencers, and patient needs.
• Identify business opportunities and share information with relevant stakeholders to support immunization needs.
• Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams) to outline strategies for improving immunization rates in select accounts.

Requirements

• Bachelor’s degree with 0-3 years of sales experience or a minimum of a high school diploma with at least 4 years of relevant work experience in professional sales, marketing, military, or healthcare/scientific fields (pharmaceutical, biotech, or medical devices).
• Valid driver’s license.

Skills

Required

• Demonstrated aptitude to excel in educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Account Management, Business Management, Business Sales, Business-To-Business (B2B) Sales, Client Development, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Health Economics, Interpersonal Relationships, Lead Generation, Metrics Development, Product Knowledge, Product Sales, Progress Monitoring, Sales Forecasting, Sales Management, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Sales Support, Sales Training.

Preferred

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing plans for engaging customers and meeting customer needs.
• Understanding of marketing/sales and support functions/operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine experience.

Pay

The salary range for this role is $79,200.00 - $124,700.00. An employee’s position within the salary range will be based on factors including relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

• Comprehensive medical, dental, vision, and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate, and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.