Vaccine Customer Representative - Sales - Kansas City E, MO

Supports customers by providing clinical information on the company’s vaccines, education, and resources to meet operational and financial needs—such as reimbursement details and contract adherence—helping providers and systems increase immunization rates and protect patients from vaccine-preventable diseases.

The Vaccine Customer Representative (VCR) serves as the primary point of contact for a variety of customers within an assigned geography, including health care providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. Customers may be located in clinics, health departments, integrated delivery systems, and hospitals. The VCR collaborates with other field-based employees—such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), and Region Medical Director (RMD)—as part of the local Customer Team.

Responsibilities

• Engage in balanced product sales presentations with health care providers and business professionals to align customer needs with the company’s vaccine attributes, following product labeling, CDC, and professional society recommendations.
• Provide updates to Company Vaccine management on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Equip customers with key insights by staying informed on professional and health care environment knowledge through self-study of company-provided scientific, product, and marketplace information, attendance at product workshops and conferences, and ongoing review of promotional materials.
• Utilize analytical skills and tools to conduct quarterly business reviews with customers regarding their vaccine contract, educating them on maximizing contract performance across the company portfolio.
• Assist customers in improving immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers, in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire company vaccine portfolio, including CDC immunization schedules for pediatric and adult vaccines.
• Act as the primary point of contact for select customer accounts, meeting with key personnel to understand their practice structure, business model, key influencers (e.g., payers, employers, state policy), and patient needs.
• Identify business opportunities and share insights with relevant stakeholders to support immunization needs.
• Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategies aimed at improving immunization rates.

This territory covers Kansas City East, Missouri. The ideal candidate resides within this territory. Travel requirements vary based on the candidate’s location within the geography.

Requirements

• Bachelor’s degree with 0–3 years of sales experience, or a minimum of a high school diploma with at least 4 years of relevant work experience in professional sales, marketing, military, or a healthcare/scientific field (e.g., pharmaceutical, biotech, or medical devices).
• Valid driver’s license.

Skills

• Required:
  • Demonstrated aptitude to excel in educational or professional roles.
  • Ability to work both independently and within a team environment.
  • Strong organizational and time management skills.
  • Excellent interpersonal and communication skills.
• Preferred:
  • Ability to convey technical concepts accurately and clearly.
  • Prior experience in a technical/scientific field or healthcare environment.
  • Previous sales, account management, consultative, or customer service experience.
  • Experience developing and executing plans for engaging customers and meeting their needs.
  • Understanding of marketing/sales functions or operations.
  • Ability to analyze metrics to assess progress against objectives.
  • Vaccine-related experience.

Pay

The salary range for this role is $79,200.00 – $124,700.00. The employee’s position within the range will be based on factors such as relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business needs. The successful candidate may also be eligible for an annual bonus and long-term incentive, if applicable.

Benefits

• Comprehensive medical, dental, and vision healthcare coverage for employees and their families.
• Retirement benefits, including a 401(k) plan.
• Paid holidays, vacation, compassionate leave, and sick days.

Schedule

• Travel requirements: 25%.
• Flexible work arrangements: Remote.