VACANCY-SYSTEM SUPPORT MANAGER

Key Responsibilities

• Manage and oversee all system support functions across the Distribution Centre and retail operations.
• Lead implementation, support, and optimization of ERP, retail, warehouse, and POS systems.
• Ensure smooth day-to-day operation of IT infrastructure, databases, applications, and integrations.
• Drive system upgrades, testing, deployment, and release management.
• Manage data migration, system configuration, and process improvements.
• Lead troubleshooting and resolution of system-related issues to minimize business disruption.
• Work closely with internal stakeholders and external vendors to ensure service delivery and SLA compliance.
• Develop and implement system security, compliance, and governance standards.
• Provide user training and support to warehouse, store, and corporate teams.
• Prepare system performance reports and recommend technology improvements.

Minimum Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field.
• Minimum of 10 years’ experience in IT systems support, ERP implementation, or retail systems management.
• Strong experience in retail, distribution, warehouse, and supply chain systems.
• Proven experience in ERP implementation and support (Microsoft Dynamics 365 F&O or similar).
• Strong understanding of databases such as SQL Server and Oracle.
• Experience with system integrations, reporting tools, and business process optimization.
• Excellent project management and stakeholder management skills.
• Strong analytical, problem-solving, and leadership abilities.