UX User Experience Research Manager

About the role

The UX Research Manager at AutoZone is responsible for driving strategic and tactical UX Research initiatives to support design and product teams across the enterprise. They lead mixed-methods research, including usability testing, surveys, journey mapping, interviews, and A/B testing, to inform design and business decisions.

Responsibilities

• Drive the UX Research roadmap to support design and product teams across the enterprise
• Lead multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap
• Independently execute the full research lifecycle, from research planning and recruitment to analysis, synthesis, and stakeholder presentations
• Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
• Prioritize the research roadmap in support of omnichannel experience strategies
• Contribute to strategic and executional research projects, including independent research contributions
• Provide insights that lead AutoZone’s design, product, and engineering teams to successfully deliver features and improvements that drive conversion, revenue, and retention
• Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
• Deliver results that influence the decisions of leadership and enterprise stakeholders
• Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals

Requirements

• Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
• 7+ years conducting end-to-end user research for software or web-based products or equivalent experience
• Experience managing research teams
• Experience with eCommerce
• Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, Dscout and/or UserTesting
• Experience communicating with product owners, business stakeholders, SEO, and Analytics

Qualifications

• Excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights
• Excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders
• Excellent time, people, and project management skills
• Highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools