User Experience Researcher / UX Researcher ---- Locals Only --- Hybrid role

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes.
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results.
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects.
• Develop and maintain user stories that capture the user's needs.
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys.
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment.
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization.
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a customer-centric approach to products and services based on findings and feedback.
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services.
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively.
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization.
• Lead user experience initiatives with assignments across work streams.

Qualifications

• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives.
• Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques.
• Experience using third-party UX research platforms to recruit participants and conduct studies.
• Experience with quantitative market research methods to enable effective partnership with market researchers.
• Experience in quantitative, behavioral analysis and statistical concepts.
• Experience creating research deliverables (frameworks, videos, toplines, etc.).
• Working knowledge of financial industry best practices/trends, products and services.
• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact.
• Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.).
• Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing.
• Effective skill in research, analysis, problem-solving and negotiation.
• Advanced interpersonal, verbal, and written communication skills.
• Effective and proficient word processing, database, spreadsheet, and presentation skills.
• Advanced planning, organizational, and problem solving skills.

Benefits

• Comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

Pay

Rate : $45/hr to $50/hr on W2

Schedule

Hybrid role - Thrice a week onsite - San Diego, CA

Long term ongoing with no end date