User Experience Researcher / UX Researcher ---- Locals Only --- Hybrid role

User Experience Researcher / UX Researcher

This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
• Lead user experience initiatives with assignments across work streams
• Perform other duties as assigned

Qualifications

• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
• Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques
• Ability to multi-task and prioritize multiple projects with minimal direction
• Experience using third-party UX research platforms to recruit participants and conduct studies
• Experience with quantitative market research methods to enable effective partnership with market researchers
• Experience in quantitative, behavioral analysis and statistical concepts
• Experience creating research deliverables (frameworks, videos, toplines, etc.)
• Working knowledge of financial industry best practices/trends, products and services
• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
• Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
• Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
• Effective skill in research, analysis, problem-solving and negotiation
• Advanced interpersonal, verbal, and written communication skills
• Effective and proficient word processing, database, spreadsheet, and presentation skills
• Advanced planning, organizational, and problem solving skills
• Desired – background in related fields such as tech, product development, design
• Desired – experience with design thinking
• Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience