UX Strategy Manager
About the role
Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu’s digital products spanning website experiences, fleet management, my Komatsu member experience, online part sales (eCommerce), technology subscriptions and online training.
The UX Strategy Manager will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX team’s backlog. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of business objectives will be key to developing a UX strategy designed to improve the customer experience across apps and increasing online sales.
Responsibilities
- Own the design and experience of websites and digital products within scope of the Digital Office
- Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers
- Partner with executive leadership, strategy and product management to define and develop the big-picture UX/UI strategy
- Proactively own the UX team backlog and identify the initiatives for the UX team to lead, support and partner with key stakeholders
- Host and conduct workshops with product and technical team to lead teams to drive product innovation from a customer, research and user experience centric approach
- Own a federated design system that drives flexibility and consistency across digital products
- Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment
- Advocate for UX practices to be tightly embedded and integrated within digital and product strategy
- Document UX processes throughout research, discovery, planning, prototyping and testing
- Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices
Requirements
- Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
- Minimum of 7 years leading UX/UI teams
- Minimum of 7 years designing mobile friendly, responsive B2B and B2C eCommerce websites
- Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs
- Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
- Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs
- Experience with usability testing practices and methodologies
- Experience with web front-end development, HTML/CSS
Qualifications
- Experience leading, organizing, overseeing and releasing third-party design activities
- Experience implementing on-site personalization based on a user’s profile settings
- Experience implementing A/B testing
- Experience working with Figma and Miro
- Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results
- Experience presenting to Senior executives
- Leading through influence
Benefits
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries.
For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.