UX Strategy Senior Manager

About the role

The UX Strategy Senior Manager will define and deliver the future of a client's digital experiences, combining UX leadership with ownership of the web channel as a primary platform for audience engagement, brand storytelling, and lead generation.

Responsibilities

- Define and evolve the end-to-end digital experience vision across web and adjacent channels, translating business goals into clear experience strategies and roadmaps. - Own the web channel strategy, including site architecture, content models, and continuous optimization to improve engagement and performance. - Lead UX design across digital channels, ensuring high-quality interaction design, usability, content strategy, and visual consistency. - Provide hands-on design direction and feedback, elevating the quality of UX deliverables and team output. - Establish and govern an enterprise design system and UI pattern library, ensuring scalability, accessibility, and consistency. - Architect cross-channel user journeys that connect web, email, marketing automation, and sales enablement touchpoints. - Define and implement digital channel measurement metrics, KPIs, and performance insight frameworks. - Define and lead experimentation strategies to continuously optimize experiences. - Serve as a strategic advisor to marketing and business stakeholders, translating experience strategy into business outcomes. - Lead and develop a multidisciplinary UX team, setting standards for quality, process, and performance.

Requirements

- 10+ years of experience in UX design, product design, UX-focused product management, or digital strategy, including leadership responsibility. - U.S. citizenship is required. - Experience in UX design, interaction design, and usability best practices. - Experience defining, implementing, and scaling design systems. - Experience leading UX teams and delivering digital experiences at enterprise scale. - Experience with stakeholder management and influencing senior leaders. - Experience working in complex, matrixed organizations. - Knowledge of analytics, A/B testing, performance optimization, digital channel metrics, KPI definition, and performance insights frameworks. - Bachelor’s degree.

Qualifications

Experience with email marketing and marketing automation platforms such as Marketo or Salesforce Marketing Cloud. Experience with personalization and journey orchestration tools such as Adobe Target or CDPs. Experience in B2B or B2G environments with longer, relationship-driven sales cycles. Experience integrating UX with content strategy, SEO, and digital analytics. Experience with sales enablement platforms and their role in the customer journey. Experience with enterprise CMS platforms such as AEM or Contentful. Knowledge of data ecosystems, including data lakes and customer data platforms. Knowledge of accessibility standards, including WCAG.

Skills

Ability to display a portfolio of UX or web UI work, demonstrating end-to-end systems thinking, high-quality execution, and measurable impact on user experience and business outcomes. Ability to display ownership of a major digital channel, including strategy and performance outcomes, and operate as both a strategic leader and hands-on contributor.

Benefits

- Medical, dental, vision, life, disability, and other insurance plans. - ESPP (employee stock purchase program). - 401K program with company match. - HSA (Health Savings Account on the HDHP plan). - SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions. - Corporate discount savings program and other discounts. - On-demand training program, certification prep, and access to technical and leadership courses/books/seminars. - Certification discounts and other perks to associations like CompTIA and IIBA. - Dedicated customer service team for questions about benefits and other resources. - Certified Career Coach.