Senior Manager, UX Operations

About the role

As Senior Manager, UX Operations, you will lead horizontal enablement efforts across UX focused on the people, practices, systems, and tools that support a growing and evolving UX organization.

UX Enablement helps create the conditions for practitioners to do their best work by building scalable programs, guidance, and support that strengthen how teams learn, connect, collaborate, and deliver across Target’s business priorities.

This is an exciting time to support the evolution of UX. As our organization adapts to an AI-first product development environment, you will help teams build new skills, evolve workflows, and continue to champion human-centered design in a world where people, AI-enabled tools, and emerging agent-based systems increasingly work together.

Responsibilities

• Develop UX Enablement strategies, priorities, and operating mechanisms for a team focused on practice enablement, learning, communications, change management, people initiatives, and team health
• Coach, develop, and guide UX Operations team members, helping them translate complex organizational needs into scalable programs and practical frameworks
• Lead change management efforts that help UX practitioners adapt to evolving roles, emerging capabilities, new workflows, and shifting expectations across Product and Technology
• Define guidance, governance, training, and adoption strategies that support responsible and effective use of AI across the UX organization
• Champion scalable learning experiences, playbooks, practice guidance, workshops, and feedback loops that help teams build confidence and adopt new ways of working
• Develop integration models that help UX teams responsibly embed AI-enabled capabilities, agentic systems, and human-in-the-loop workflows into established UX practices and product development rhythms
• Guide the thoughtful use and adoption of UX tools as one component of a broader enablement strategy, partnering with Technology, Procurement, Finance, and enterprise operations teams to support evaluation, licensing, budget planning, adoption, governance, and responsible use

Requirements

7+ years of experience in Design Operations, Design Program Management, or with inhouse or agency product design teams

Experience leading teams, coaching talent, setting direction, and creating the conditions for people to do high-quality, meaningful work

Experience leading change across a large, matrixed organization, with the ability to influence stakeholders, build alignment, and drive adoption across teams with different needs and priorities

Strong understanding of UX practices, design tooling, product development workflows, and the operational systems needed to support design, research, content, and accessibility at scale

Demonstrated ability to manage budgets, vendors, licensing, contracts, or operational investments in partnership with Finance, Procurement, Technology, or enterprise operations teams

Comfort working in an AI-first environment, with curiosity and practical judgment around how emerging tools can improve UX workflows, documentation, communication, learning, and operational efficiency

Highly collaborative and relationship-oriented, with the ability to influence across UX, Product, Technology, HR, Learning & Development, Finance, and senior leadership

Systems thinker who can connect team needs, business priorities, technology constraints, and organizational culture to design thoughtful, scalable solutions

Qualifications

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs.

A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day.

Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

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