UX Researcher II, Global Procurement Technology

Key job responsibilities

• Plan and execute research studies using a range of qualitative and quantitative methods (usability testing, interviews, surveys, diary studies) to evaluate AI-driven features and inform product direction.
• Cover user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion.
• Translate research findings into design concepts — creating wireframes, interaction flows, and low-to-mid fidelity prototypes that communicate proposed solutions to cross-functional partners.
• Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.
• Champion the customer perspective by articulating pain points, surfacing unmet needs, and advocating for experiences that are transparent, explainable, and inclusive — particularly where AI decisions impact end users.

About the team

Global Procurement Technology is the technical and design force behind Amazon's Global Procurement Organization. We build the tools and systems that power procurement across Amazon — a function that forms the backbone of the company's operations. Our team sets the technology strategy for the business, driving its AI transformation by embedding intelligent automation, machine learning, and data-driven capabilities into every layer of the procurement experience. We partner closely with business teams to modernize systems, simplify complex workflows, and deliver scalable solutions that help Amazon procure smarter, faster, and more efficiently at global scale.

Basic Qualifications

• 3+ years of proven success leading User Research projects with demonstrated impact experience
• Experience in leading User Research projects with demonstrated impact
• Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• Experience in delivering design solutions as a UX designer or interaction designer

Preferred Qualifications

• Master's degree in Human Factors, HCDE, or Cognitive Psychology
• Knowledge of quantitative data analysis and statistics
• Experience conducting and applying research in a global context
• Experience working in a highly Agile/Scrum environment