UX Researcher II

Responsibilities

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
• Leverage Quantitative Data: Utilize descriptive and inferential statistics to analyze behavioral and survey data, identifying significant trends and patterns that inform product decisions and measure user sentiment at scale.
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.

Requirements

• Proven Research Experience: 3-5 years of experience in UX research or a related field.
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
• Statistical & Technical Proficiency: Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results.
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.

Qualifications

• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.

Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience with qualitative and quantitative research methods.
• Knowledge of user research methodologies and tools.
• Understanding of data analysis and interpretation.
• Experience with statistical software (e.g., R, Python).
• Experience with usability testing and user interface evaluation.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).

Pay

• US Base Salary Pay Range: $110,000 - $143,750 USD

Schedule

• This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.