UX Researcher

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes.
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results.
• Lead the development and maintenance of experience and journey maps throughout the life cycle of projects.
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs.
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys.
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence organizational change and alignment.
• Packaging insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.).
• Serve as liaison regarding research findings and their relation to channel services.
• Utilize established strategies and tools to achieve and enhance value for users efficiently and effectively.
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements for justification and prioritization.
• Lead user experience initiatives across work streams.

Requirements

• Experience in user experience/market/consumer research, project management, and analysis supporting strategic planning initiatives.
• Proficient in multiple research methodologies, including usability studies, ethnography, interviews, journey-mapping, surveys, and user testing techniques.
• Experience using third-party UX research platforms for participant recruitment and studies.
• Knowledge of quantitative market research methods and statistical concepts.
• Experience creating research deliverables (frameworks, videos, toplines, etc.).
• Working knowledge of financial industry trends, products, and services.
• Excellent communication skills for engaging stakeholders at all levels, building rapport, and conveying insights effectively.
• Experience with Agile methodologies (Scrum, XP, Lean, etc.).
• Strong analytical, problem-solving, and negotiation skills.
• Proficiency in word processing, spreadsheets, presentation tools, and databases.
• Strong organizational and planning skills.