UX Researcher - Digital Experience (Business Banking)

About the role

We're seeking a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you'll lead and deliver high-quality UX research that informs design and business decisions.

Responsibilities

• Lead and execute end-to-end UX research that supports business objectives and delivers measurable outcomes
• Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
• Translate research findings into clear, actionable insights that influence product, design, and business decisions
• Create high-quality research artifacts and present findings in a compelling, accessible way for diverse audiences
• Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
• Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
• Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Requirements

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience

Qualifications

• Background in the financial institution industry
• Worked with UX for large commercial and/or corporate clients
• Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Demonstrated analytical, decision-making and problem-solving skills

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Experience with qualitative and quantitative research methods

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law