UX Researcher - Digital Experience (Business Banking)

About the role

We're seeking a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you'll lead and deliver high quality UX research that informs design and business decisions—while clearly demonstrating the value and return on design investment.

Responsibilities

• Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
• Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
• Translate research findings into clear, actionable insights that influence product, design, and business decisions
• Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
• Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
• Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
• Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Requirements

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience

Qualifications

• Background in the financial institution industry
• Worked with the UX for large commercial and/or corporate clients
• Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Demonstrated analytical, decision-making and problem-solving skills

Skills

• Ability to work in a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law