UX Researcher - Digital Experience (Business Banking)

Job Description

We're looking for a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you'll lead and deliver high quality UX research that informs design and business decisions—while clearly demonstrating the value and return on design investment.

Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics and other teams to strengthen relationships and understand the business while delivering solid research.

Derives measurable objectives against which UX research work will be evaluated for success.

Basic Qualifications

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience

Preferred Skills/Experience

• Background in the financial institution industry
• Worked with the UX for large commercial and/or corporate clients
• Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Demonstrated analytical, decision-making and problem-solving skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range

$105,400.00 - $124,000.00