UX Researcher

About the role

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The company reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies, solving today's complex distribution challenges with next-gen technology, high-density storage, and machine learning.

Responsibilities

• Conduct Resonance Testing
• Design and execute resonance testing to gauge user reactions, emotional responses, and alignment with proposed design concepts for robotics interfaces and software.
• Plan and conduct studies to validate design concepts, ensuring they meet user needs and business objectives within the supply chain and robotics context.
• Execute Usability Testing
• Develop and lead usability testing sessions for prototypes, existing systems, and new features, identifying pain points and opportunities for improvement.
• Gather User Insights
• Use qualitative and quantitative methods, such as interviews, surveys, and observations, to understand user behaviors, preferences, and challenges in interacting with robotic systems.
• Analyze and Synthesize Data
• Translate research findings into clear, actionable insights through reports, presentations, and visualizations to guide design and development teams.
• Collaborate with Cross-Functional Teams
• Work closely with UX designers, product managers, and engineers to integrate research insights into product development and refine user experiences.
• Advocate for Users
• Champion user-centered design principles, ensuring user needs are prioritized throughout the product lifecycle.
• Stay Current with Trends
• Keep up-to-date with UX research methodologies, supply chain technologies, and robotics trends to inform research practices.

Requirements

• Minimum of 2 years of professional experience in UX research, ideally with exposure to technical systems, robotics, or supply chain industries.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field. A Master’s degree is a plus.
• Proficiency in UX research methodologies, including resonance testing, concept validation, and usability testing.
• Experience with research tools such as Miro, UserTesting, Lookback, or similar platforms for conducting and analyzing studies.
• Familiarity with data analysis tools (e.g., Excel, SPSS, or Tableau) for quantitative research.
• Knowledge of supply chain operations or robotics systems is a plus.

Qualifications

• Strong analytical skills to interpret complex data and derive meaningful insights.
• Excellent communication and presentation skills to share findings with diverse stakeholders.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.

Skills

• Experience conducting research for hardware-software integrated systems, such as robotics.
• Understanding of accessibility standards (e.g., WCAG) to ensure inclusive user experiences.

Benefits

The base range for this position in the posted location is $96,000.00 - $132,000.00. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Pay

The base range for this position in the posted location is $96,000.00 - $132,000.00. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Schedule

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.