UX Researcher

About the role

ECS is seeking a UX Researcher to work in our Arlington, VA (Hybrid) office. The role supports the CIRCIA program by planning, executing, and analyzing research sprints that validate design decisions and reduce delivery risk for incident reporting and related services. The CIRCIA program requires rigorous, ongoing user research to ensure that its digital products are grounded in verified user needs rather than assumptions. This role supports CISA's broader mission by ensuring that engineering and design investments are informed by real-world user behavior and feedback before development begins.

Responsibilities

• Coordinate with product managers, designers, and other stakeholders to define research goals and select appropriate methods (e.g., usability testing, interviews, surveys, card sorting, tree testing).
• Develop research plans and facilitation guides tailored to each research effort.
• Follow approved research operations processes for participant outreach, scheduling, note-taking, and documentation.
• Analyze research findings and translate them into clear insights and recommendations that inform design and content decisions.
• Develop human-centered design artifacts (e.g., journey maps, service blueprints, personas) as needed to support the broader team's decision-making.

Requirements

• Bachelor's degree in Human-Computer Interaction, Psychology, Design Research, or a related field, or equivalent professional experience.
• 5+ years of UX research experience, including planning and conducting moderated and unmoderated studies.
• Experience synthesizing qualitative and quantitative research into actionable recommendations.
• Familiarity with research operations best practices (recruiting, scheduling, consent, documentation).

Skills

• Experience researching government or regulatory digital services.
• Experience presenting research findings to cross-functional and executive stakeholders.

Pay

Salary Range: $120,000 - $140,000