UX Researcher -- 17216

Key Responsibilities

• Lead end-to-end UX research initiatives from planning through analysis and presentation.
• Design and execute both generative and evaluative research studies.
• Conduct qualitative research including: User interviews, Usability testing (remote and in-person), Contextual inquiry, Ethnographic research, Focus groups, Co-design workshops.
• Conduct quantitative research using surveys, behavioral data, and usability metrics.
• Develop research plans, discussion guides, screeners, and participant recruitment strategies.
• Analyze research findings and translate insights into clear, actionable recommendations.
• Create research deliverables including: Personas, Journey maps, Experience maps, Design principles, Research reports, Executive presentations.
• Partner with Product, Design, Engineering, and Business teams to prioritize user needs and improve digital experiences.
• Facilitate workshops and collaborative sessions to align stakeholders around customer insights.
• Evaluate product concepts and prototypes to identify usability improvements and innovation opportunities.
• Support Agile product teams by providing research that informs product strategy and roadmap decisions.
• Measure the value and impact of product enhancements using user research and behavioral insights.

Required Skills/Education

• Bachelor's degree in Human Factors, Psychology, Human-Computer Interaction (HCI), Cognitive Science, User Experience, Design, Social Sciences, Information Technology, or a related field (or equivalent experience).
• Experience conducting UX Research for digital products or customer-facing applications.
• Strong knowledge of qualitative and quantitative research methodologies.
• Experience conducting: Usability testing, User interviews, Contextual inquiry, Journey mapping, Persona development, Surveys, Focus groups, Card sorting.
• Experience using UX research platforms for participant recruitment and study execution.
• Experience creating compelling research deliverables and communicating findings to technical and non-technical audiences.
• Ability to synthesize complex research into actionable product recommendations.
• Experience collaborating with Product Managers, UX Designers, Engineers, and business stakeholders.
• Strong understanding of Human-Centered Design (HCD) and Design Thinking methodologies.
• Experience working within Agile/Scrum software development environments.
• Excellent analytical, problem-solving, presentation, and communication skills.
• Strong organizational skills with the ability to manage multiple concurrent research initiatives.

Preferred Qualifications

• Master's degree in Human Factors, Psychology, Cognitive Science, Market Research, UX, Design, Human-Computer Interaction (HCI), Social Sciences, or a related discipline.
• Experience supporting financial services, fintech, banking, or other highly regulated industries.
• Experience applying Design Thinking frameworks to product discovery.
• Knowledge of behavioral analytics and statistical analysis.
• Experience facilitating innovation workshops and stakeholder alignment sessions.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.