UX Design Lead

Role Responsibilities

• Lead experience strategy, experience research, experience architecture/design, and service design work for the e-procurement platform, aligning diverse constituent needs, business process goals, service workflows, policy requirements, accessibility expectations, and technical feasibility.
• Lead and help develop and maintain useful best practice constituent experience artifacts and models to inform the design and optimization of the e-procurement platform and the end-to-end service experience (e.g., constituent journey maps, experience models, service blueprints, information architecture models, scenario/task flows, wireframes, prototypes, and experience requirements).
• Lead and help conduct and gain actionable insights from iterative constituent experience and service research to evaluate designs, prototypes, and functional solutions and inform design and implementation decisions.
• Partner closely with senior initiative team members, including the product manager/product owner, technical solution architect, business leaders, and vendors to plan discovery activities, inform the product roadmap, facilitate design workshops, frame service and experience design decisions, and ensure constituent experiences are aligned to support prioritized initiative outcomes.
• Translate complex procurement service workflows, policy needs, stakeholder feedback, and experience research findings into clear design recommendations and actionable experience guidance.
• Establish constituent experience quality standards, accessibility expectations, content and interaction patterns, and experience quality criteria and outcome/success metrics.
• Surface constituent experience risks, open questions, experience assessment/usability findings, design tradeoffs, and decisions needed to project leadership; document constituent experience decisions and ensure follow-through across project workstreams.

Minimum Qualifications

• Eight or more years of experience in planning, leading and doing experience in design and research work to support the delivery of large scale, complex digital products, platforms, and solutions.
• Expertise in all key facets of people-centered design including experience architecture, interaction/product design, experience research, and service design, rapid prototyping, content design, and accessible/inclusive design.
• Three or more years leading experience design, experience strategy, service design, and experience research and measurement work for complex enterprise systems, workflow-heavy platforms, or public-facing digital services.
• Experience translating experience/user research, stakeholder input, and business requirements into personas, journey maps, service blueprints, information architecture, task flows, wireframes, prototypes, and usability criteria.
• Experience working closely with senior project team members, business SMEs, technical teams, vendors, and stakeholder groups to resolve design decisions and align user experience with delivery plan.
• Experience in working in AI enablement solution design and development environments and initiatives and thoughtfully leveraging AI capabilities to enhance user experiences and outcomes.
• Strong written, verbal, facilitation, analytical, and stakeholder-management skills.
• Ability to work across business and technical teams, communicate tradeoffs clearly, and build alignment in a complex project environment.