UX Content Strategist - 100% REMOTE

About the Role

We are seeking an experienced UX Content Strategist to play a critical role in designing digital experiences that positively impact employees, advisors, clients, and other key users. This role takes a holistic approach to content across the digital experience, partnering closely with UX researchers, designers, product managers, accessibility specialists, and cross-functional stakeholders to create clear, intuitive, and user-centered experiences.

Responsibilities

• Content Strategy & UX Writing
  • Develop clear, concise, and user-focused content for digital products, including:
    • User interface content and microcopy
    • Support and service tools
    • Knowledge base content
    • Product-related communications and guidance
  • Create content strategies that align with user needs, business goals, brand standards, and regulatory requirements.
  • Ensure consistency of messaging and tone across products and channels.
• Collaboration & Research
  • Partner with UX Strategists, Researchers, Designers, Product Managers, and Accessibility Specialists to understand user needs and translate insights into meaningful experiences.
  • Participate in research activities and leverage findings to inform content recommendations.
  • Make content decisions based on user testing, analytics, and research insights.
• Governance & Content Management
  • Conduct content audits and maintain content inventories and change histories.
  • Ensure content complies with accessibility standards, legal requirements, and industry regulations.
  • Contribute to content governance practices and design system standards.
• Stakeholder Engagement
  • Build strong relationships across product, UX, legal, compliance, and business teams.
  • Facilitate discussions and gain alignment on content decisions.
  • Present content strategies, recommendations, and outcomes to stakeholders, leadership, and cross-functional teams.

Requirements

• Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field.
• 8-10 years of experience creating digital content, with a strong focus on UX content strategy and UX writing.
• Demonstrated success leading content strategy initiatives from discovery through delivery.
• Deep understanding of user-centered design principles and methodologies.
• Proven ability to adapt quickly, think strategically, and navigate changing priorities.

Skills

• Strong UX writing and content strategy experience, preferably within financial services or other highly regulated industries.
• User-centered mindset with the ability to translate complex concepts into clear, concise, and accessible language.
• Experience collaborating closely with UX, design, product, legal, compliance, and business stakeholders.
• Familiarity with design systems, content governance, and content standards.
• Exceptional attention to detail and commitment to consistency across digital experiences.
• Experience working in Agile environments and contributing to iterative product development cycles.
• Strong editing, proofreading, and communication skills.
• Experience managing multiple projects and navigating ambiguity effectively.
• Consistent adherence to established records management processes and Jira intake workflows.

Preferred Qualifications

• Experience with content management systems (CMS).
• Knowledge of information architecture and interaction design principles.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience using Jira and digital collaboration tools.
• Experience in financial services or another regulated industry.
• Portfolio demonstrating UX writing and content strategy work, including at least 2-3 relevant work samples. Portfolio submission is required.

About You

• Passionate about creating engaging digital experiences that meet user needs and business objectives.
• Skilled at transforming complex information into content that resonates with users.
• Experienced in both UX writing and content strategy, understanding the distinct value each brings to the user experience.
• Comfortable working within cross-functional Agile teams embedded in digital product organizations.
• Knowledgeable in user-centered design methodologies, including:
  • Personas
  • Task analysis
  • User journeys and task flows
  • Content audits
  • Content strategy development
  • User testing
  • Accessibility best practices

Pay

The pay range for this position is $60.00 - $65.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully remote, contract position based out of Dallas, TX.