UX Content Manager

Responsibilities

• Collaborate with UX design, strategy, research, product, and marketing partners to create content-led experiences that improve user flows and overall usability.
• Write, edit, and implement UX content for digital experiences, including headlines, body copy, microcopy, labels, help text, alerts, and error states.
• Develop and refine content structure, page hierarchy, metadata, taxonomy, and search-friendly content approaches.
• Support web, mobile app, and email content needs while ensuring clarity, consistency, and compliance.
• Use research findings, analytics, search behavior, and user feedback to inform content decisions and optimize performance over time.
• Partner with stakeholders to clarify goals, manage content needs, and deliver work on schedule in a fast-moving environment.
• Advise on content practices for digital tools and platforms, with an eye toward usability and best practices.

Requirements

• At least 3 years of experience on digital or web product teams working closely with UX designers, developers, product managers, and analysts.
• Strong UX writing and UX copywriting skills, with experience creating concise, functional content for buttons, forms, tooltips, alerts, and similar interface elements.
• Experience crafting short-form content such as headlines, summaries, and in-product messaging.
• Working knowledge of web publishing and CMS workflows.
• Understanding of responsive design principles, information architecture, and usability best practices.
• Familiarity with HTML, CSS, and basic JavaScript concepts.
• Ability to apply insights from user research, analytics, and market trends to content decisions.
• Clear written and verbal communication skills, including confidence presenting content rationale to stakeholders.
• Strong organization and multitasking skills in an evolving, deadline-driven environment.

Skills

• At least 3 years of experience on digital or web product teams working closely with UX designers, developers, product managers, and analysts.
• Strong UX writing and UX copywriting skills, with experience creating concise, functional content for buttons, forms, tooltips, alerts, and similar interface elements.
• Experience crafting short-form content such as headlines, summaries, and in-product messaging.
• Working knowledge of web publishing and CMS workflows.
• Understanding of responsive design principles, information architecture, and usability best practices.
• Familiarity with HTML, CSS, and basic JavaScript concepts.
• Ability to apply insights from user research, analytics, and market trends to content decisions.
• Clear written and verbal communication skills, including confidence presenting content rationale to stakeholders.
• Strong organization and multitasking skills in an evolving, deadline-driven environment.

Preferred Skills

• Background in financial services or other regulated industries.
• Experience supporting mobile app content experiences.
• Familiarity with Figma and working within design systems.
• Exposure to content strategy, content operations, or content system management.
• Experience working in Agile or Scrum environments.
• Portfolio examples that demonstrate microcopy, content design, and the ability to balance legal or compliance needs with strong user experience.
• A cover letter that highlights your writing approach and relevant UX content experience.