UX Product Manager

About the role

The UX Product Manager will lead the user experience strategy across Rev.io's platform, working closely with Product Owners, Engineering, and Enterprise Platform teams. Key responsibilities include championing the end-to-end user journey, identifying opportunities to improve workflows, and translating user insights into product improvements.

Responsibilities

• User Experience Leadership - Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle.
• Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction.
• Advocate for user-centered design principles across all stages of product development.
• Product Discovery & Customer Research - Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points. Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement. Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field.
• Product & Design Collaboration - Partner with Product Owners to align product functionality with user expectations and business objectives. Create wireframes, prototypes, user flows, and experience recommendations that guide product development. Validate designs with customers and stakeholders, incorporating feedback through iterative improvements. Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency.
• Platform & Design System Strategy - Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency. Contribute to the evolution of Rev.io's design system and UX best practices. Ensure new functionality aligns with established patterns while supporting scalability and maintainability.
• AI-Enabled Product Innovation - Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration. Explore innovative ways to leverage AI to improve product experiences and internal design processes.

Requirements

• 4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment.
• Strong understanding of user-centered design principles, usability testing, and customer research methodologies.
• Proven experience designing and delivering complex workflows within enterprise software applications.
• Ability to translate customer insights into actionable product recommendations and requirements.
• Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders.
• Excellent communication, facilitation, and presentation skills.
• Experience using modern design and prototyping tools, including AI-assisted design workflows.