UTS - Temporary Travel Program Associate at UNC Chapel Hill

About the role

Join a team dedicated to supporting the university community by ensuring travel and expense transactions are processed accurately, efficiently, and in compliance with university policies. Key Responsibilities: Review and audit travel and expense documentation to ensure 100% compliance with University, State, and Federal regulations. Process employee expense reports and reimbursement requests while adhering to established policies, procedures, and departmental guidelines. Utilize the Concur Travel System and Web Travel System to review, process, and troubleshoot travel-related transactions. Serve as a knowledgeable resource for faculty, staff, and campus partners by providing guidance on travel policies, expense procedures, and reimbursement requirements. Clearly communicate policies and procedures through both written and verbal interactions, delivering exceptional customer service. Collaborate with team members and escalate complex issues to senior staff or supervisors when appropriate to ensure timely resolution. Build and maintain strong working relationships across campus while helping customers navigate travel and expense processes with confidence. Contribute to a culture of accountability, accuracy, and continuous improvement by ensuring all transactions meet compliance standards.

Responsibilities

• Review and audit travel and expense documentation to ensure 100% compliance with University, State, and Federal regulations.
• Process employee expense reports and reimbursement requests while adhering to established policies, procedures, and departmental guidelines.
• Utilize the Concur Travel System and Web Travel System to review, process, and troubleshoot travel-related transactions.
• Serve as a knowledgeable resource for faculty, staff, and campus partners by providing guidance on travel policies, expense procedures, and reimbursement requirements.
• Clearly communicate policies and procedures through both written and verbal interactions, delivering exceptional customer service.
• Collaborate with team members and escalate complex issues to senior staff or supervisors when appropriate to ensure timely resolution.
• Build and maintain strong working relationships across campus while helping customers navigate travel and expense processes with confidence.
• Contribute to a culture of accountability, accuracy, and continuous improvement by ensuring all transactions meet compliance standards.

Requirements

• Minimum Years of Experience: 1
• Minimum Years of Education After High School Required: 2
• Ability to interpret and enforce policy requirements; strong customer service through both written and verbal communication.
• Full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers.

Qualifications

• Ability to identify process errors and escalate issues as necessary.
• Experience with expense report submissions for accurate documentation and information requirements.
• Knowledge of university, state and federal policies for compliance purposes.

Skills

• Customer Service
• Policy Enforcement
• System Utilization (Concur Travel System, Web Travel System)

Benefits

Health Insurance for Temporary Employees

Pay

$20.00/hourly

Schedule

Monday - Friday; 40 hours/week (remote)