Utility Billing Customer Service Technician

Responsibilities

• Performs general bookkeeping and accounting tasks to maintain utility accounts, including collecting, receipting, and posting payments.
• Balances cash transactions/drawer and other duties as assigned by supervisor.
• Affords assistance to customers in resolving issues regarding service and billing, responding to inquiries and complaints.
• Maintains delinquent accounts, processes billing adjustments, and initiates and completes work orders for utility accounts.
• Communicates information about complaints, high utility invoices, etc. to supervisor and/or field personnel for proper resolution.
• Performs general clerical duties such as answering telephones, communicating via two-way radio, generating reports, scanning, filing documents, preparing mail and night-drop, maintaining logs, shredding, etc.
• Processes new service and final applications according to established policies, procedures, and processes.
• Sums up data to prepare standardized reports and maintains the filing system.
• Serves as backup for Utility Billing Analyst as needed.

Requirements

• High School Diploma or GED, supplemented by courses in business practices, customer service, and/or secretarial practices.
• 6-12 months experience in cash handling, problem analysis, and/or customer service; alternatively, an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• Bi-lingual preferred but not required.

Qualifications

• Knowledge of utility billing systems and procedures.
• Ability to handle cash and ensure its accuracy.
• Strong problem-solving and analytical skills.
• Excellent customer service skills.
• Attention to detail and ability to follow instructions.

Skills

• Cash handling and balancing.
• Customer service and problem resolution.
• Utility billing and account management.
• General clerical duties and administrative support.

Benefits

This position is not eligible for benefits.

Pay

N/A

Schedule

N/A