Utility Billing Analyst

About the role

The City of Billings is seeking a Utility Billing Analyst to join their team. This position involves performing advanced technical, analytical, and administrative duties related to utility billing, revenue assurance, payment processing, financial reconciliation, and customer account management.

Responsibilities

• Prepare, review, and process utility billing for water, wastewater, stormwater, solid waste, and related services.
• Maintain accuracy of monthly billing cycles, account adjustments, corrections, credits, and back-billing activities.
• Process and reconcile customer payments received through various channels, including online, in-person, lockbox, and third-party processors.
• Monitor accounts receivable activity and assist with collections, payment arrangements, delinquent accounts, and revenue recovery efforts.
• Conduct daily reconciliation of bank reports, merchant processing reports, and billing system transactions to verify accuracy and completeness.
• Resolve discrepancies, investigate customer account issues, billing disputes, credits, adjustments, and account corrections.
• Analyze billing, consumption, payment, and customer account data to identify trends, anomalies, and potential revenue impacts.
• Perform audits and quality assurance reviews of billing system data, customer accounts, meter readings, service orders, and billing transactions.
• Develop, prepare, and maintain recurring and ad hoc reports related to utility billing, revenues, collections, customer accounts, and operational performance.
• Assist with utility rate implementation and financial evaluations.
• Provide technical guidance and training to staff regarding billing processes and system functionality.
• Respond to customer inquiries regarding utility billing, payments, account status, policies, and procedures.

Requirements

• A minimum of three (3) years of progressively responsible experience in utility billing, accounting, finance, revenue administration, business analysis, or a related field.
• Strong interpersonal skills.
• Proficiency in spreadsheet and financial software applications.

Skills

• Associate's degree in accounting, Finance, Business Administration, Information Systems, or a related field.
• Experience in municipal government or utility industry.
• Experience with high-volume customer accounts and payment processing.

Benefits

Salary Range: $25.4657 - $30.9945 per hour. Salary reflects Step 1 and Step 5 of a 7-step pay scale. The salary will be dependent on the applicant's education, experience, and training.

Pay

Salary Range: $25.4657 - $30.9945 per hour. Salary reflects Step 1 and Step 5 of a 7-step pay scale. The salary will be dependent on the applicant's education, experience, and training.

Schedule

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.