Analyst, Utility Billing Operations

Reports to: Manager, Utility Billing Operations

About the role

The Analyst, Utility Billing Operations is responsible for the oversight of the utility billing and bill pay functions within the utility billing platform for their assigned portfolio of communities. The primary responsibility is to ensure accurate and timely production of each assigned community’s Resident Billing and Bill Payment requirements, as well as the satisfaction of the company's utility billing clients and residents. The role requires technical expertise in all facets of utility billing, a strong working knowledge of property management operations, and excellent communication and collaboration skills.

Responsibilities

• Manage resident utility billing cycles for all assigned properties and ensure the accurate and on-time billing of residents.
• Assist with the implementation and on-boarding process of communities transitioning to Cardinal Group’s utility billing platform.
• Collaborate with third parties to ensure all data is received, audited, and uploaded appropriately into Cardinal Group’s utility billing platform.
• Process monthly utility billing for assigned portfolio of communities.
• Monitor sites for missing utility invoices, including their retrieval and the submission required for timely processing of monthly utility billing.
• Respond to resident inquiries, providing explanation and support for all resident customer service needs.
• Ensure all billing and allocation methods comply with both jurisdictional regulations and lease terms for assigned communities, performing research as necessary.
• Respond to inquiries or support needs from community managers, portfolio managers, or other Cardinal Group on-site or HQ team members.
• Compile and maintain periodic recovery analysis reports at community and portfolio levels.
• Perform research and analysis in support of recovery statistics. Devise remediation plans if required.
• Articulate complex billing scenarios and calculations across a wide spectrum of audiences.
• Assist with establishing and documenting SOPs, workflows, training, and success metrics necessary to operate Cardinal Group’s utility billing platform at scale.
• Other tasks, as assigned by the Manager.

Requirements

• Bachelor's degree preferred.
• 3-5 years' experience in utility billing operations.
• YARDI, Entrata, RealPage experience preferred.
• Working knowledge of generally accepted accounting principles (GAAP), and their proper application within the property management and real estate industries.
• Strong working knowledge of the real estate and property management industry, especially with regards to utility billing management, current providers in the space, and the operational impact of utility billing and utility management.
• Working knowledge of property management accounting software.
• Strong working knowledge of Microsoft Word, Excel, and Google Suite.
• Ability to read, analyze, articulate, and compile financial reports.
• Ability to work independently as well as utilize appropriate escalation protocols.
• Excellent interpersonal skills and willingness to assist with additional tasks, including improving the company's utility billing and management platforms.
• Excellent time management and business correspondence skills.
• Ability to work as a team player and respect those you work with.
• Ability to embrace change and new ideas.

Work Environment

The role is based in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand, walk, reach with hands and arms, stoop, or squat, and often required to sit. The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

If this job is performed in Colorado, the salary range is $65,000 - $70,000, with potential bonus opportunity.

Benefits

• Health, vision, dental, and pet insurance.
• 401(k) retirement plan.
• Student loan assistance.
• Licensing and continuing education reimbursement.
• Parental leave.