Billing Specialist

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance to help people do their best work.

About the role

Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.

Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Requirements

• Fluency in English and Spanish. French and German are a plus.
• 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits
• DE&I Statement