Utilities Operator I

Job Summary

About the Role

Village of Menomonee Falls, WI

Responsibilities

• Operates, maintains, repairs, inspects, and constructs components of the Village's water distribution and sanitary sewer collection systems.
• Installs, tests, repairs, replaces, and reads residential, commercial, and industrial water meters and related metering equipment.
• Locates municipal water, sanitary sewer, storm sewer, fiber optic, and street lighting utilities in compliance with Diggers Hotline requirements and utility locating standards.
• Maintains sanitary sewer and storm sewer systems through televising, catch basin cleaning, manhole inspections, repairs, and troubleshooting activities.
• Maintains, inspects, cleans, repairs, and troubleshoots sanitary sewer lift stations, pumps, valves, and related utility infrastructure.
• Exercises water main valves, performs hydrant flushing, hydrant repairs, curb stop repairs, and distribution system maintenance activities.
• Assists with and responds to emergency utility situations including water main breaks, sewer backups, valve failures, hydrant repairs, customer complaints, and related operational emergencies.
• Coordinates and communicates with contractors, residents, utility personnel, and regulatory agencies regarding utility construction projects, service interruptions, maintenance activities, and operational concerns.
• Utilizes SCADA systems, GIS applications, IT Pipes software, Microsoft Office applications, and related computerized utility management systems.
• Maintains accurate records including work orders, testing documentation, inspection reports, utility locating records, operational reports, and regulatory submissions.
• Provides customer service support by responding to utility-related inquiries, service requests, complaints, and emergency notifications.
• Participates in rotating on-call assignments, after-hours emergency response, pump rounds, standby coverage, and seasonal snow removal operations.
• Performs preventative maintenance and inspections on assigned vehicles, tools, equipment, and utility facilities.
• Ensures compliance with confined space requirements, traffic control standards, safety procedures, lockout/tagout requirements, and departmental policies.
• Performs related duties as assigned.

Qualifications

• High School Diploma or GED required.
• Valid Wisconsin Class B Commercial Driver’s License (CDL) with N endorsement within six (6) months of hire.
• DNR Waterworks certifications- Distribution, Ground Water, Surface Water and Sanitary Collection with the ability to Obtain Grade 1 certification within 24 months.
• Ability to diagnose operational problems and implement corrective actions under emergency and routine conditions.
• Ability to plow with a single/tandem axle plow truck with front and wing mounted plows while operating a spreader and dump body for sand/salt application.
• Ability to read, write, and interpret scientific, technical, and operational documents, including reports, blueprints, schematics, diagrams, sketches, surveys, utility maps, system diagrams, technical manuals, operational reports, safety rules, maintenance instructions, and procedural manuals.
• Ability to use various computer programs, including but not limited to Microsoft Office, Cartegraph, Asset Management Systems, GIS Systems and SCADA systems.
• Ability to communicate effectively with staff, contractors, regulatory agencies, and the public.
• Ability to operate utility vehicles, pumps, trailers, hand tools, power tools, and related utility maintenance equipment safely and effectively.
• Ability to communicate effectively with coworkers, contractors, regulatory agencies, and the public.
• Ability to respond effectively to emergencies, operational issues, and changing work priorities.
• Ability to serve “on-call” and available to respond in person within 45 minutes of a call.
• Ability to work weekend or evening hours as directed.
• Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.

Physical Requirements

• Job consists of a combination of sitting, standing, walking and driving.
• Frequently subject to work outside of a normal work hour/week schedule as weather or circumstances dictate, e.g. snow storms, rain/wind storms, broken water mains, sewer failures or other events requiring response to protect the public as a result of natural or man-made circumstances.
• Lift frequently 25 to 50 lbs., &/or constantly 10 to 20 lbs.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Voluntary Life Insurance options including Dependent Life Income Continuation Insurance
• Wisconsin Retirement System Pension
• Deferred Compensation Programs
• Flexible Spending Accounts
• Supplemental Worksite Benefits (Accident, Critical Illness, Hospital Indemnity)
• Tuition Reimbursement
• Employee Assistance Program
• Free Menomonee Falls Public Library card for Village employees and all immediate family members