Utilities Office Support

About the role

The Utilities Office Support position at Oregon Coast Community Action is located in Coos Bay, Oregon. This full-time regular position reports to the Utility and Weatherization Director and is effective from May 2026.

Responsibilities

• Answer incoming telephone calls, provide status information on client applications, and answer general questions about the energy program.
• Manage the energy message and crisis logs, voicemail, and energy email.
• Process incoming and outgoing energy mail.
• In-person client interactions in the lobby as needed to answer client questions, intake crisis forms, and provide information/forms/applications to clients.
• Provide back-up front desk coverage when reception is unavailable.
• Perform vendor verifications.
• Perform data entry using Microsoft Office suite and ORCCA maintained databases.
• Organize client files and files for filing, including file purge at the end of each fiscal year.
• Perform various clerical duties including word processing, filing, copying, laminating, data entry, scanning, etc.
• On occasion assist with Weatherization mailings and general phone calls.
• Maintain a friendly and helpful attitude.
• Engage and support Diversity, Equity and Inclusion activities and inclusion in all work.
• Ensure personal safety, report incidents or accidents to supervisor, facilities maintenance, or HR.
• Pick up after oneself and maintain company-owned equipment. Report damaged or malfunctioning equipment to supervisor, facilities maintenance, or HR.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and ability to drive for work required.
• 2 years of reception experience preferred.
• Bi-lingual (English/Spanish) preferred.
• Strong computer knowledge & skills.
• Excellent organizational skills.
• Excellent communication skills and telephone etiquette.

Skills

• Excellent communication skills and telephone etiquette.
• Basic computer skills including navigating files and composing emails.
• Positive outlook and ability to work with people in crisis.
• Customer service orientation.
• Ability to sit in meetings for as long as four hours at a time with a standard break.
• Ability to work as part of a team or alone.
• Ability to operate Windows based programs and all available office equipment.
• Ability to utilize scripted email and verbal answers for frequently asked questions.
• Ability to handle multiple tasks, public contact, and work in a team atmosphere under tight constraints.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The pay range for this position is $15.2 to $15.91 per hour.

Schedule

The schedule for this position is full-time regular.