Office Support

Position Summary

As Office Support, you will provide specialized clerical and office functions that require detailed knowledge of agency procedures. You’ll be responsible for managing the reception area, assisting with client scheduling, supporting staff, and maintaining data and records. This role plays a crucial part in ensuring day-to-day operations run smoothly and efficiently.

Key Responsibilities

• Manage the reception area and ensure effective communication with staff and clients.
• Provide clerical support to the program team
• Answer and direct incoming telephone calls
• Type and proofread letters, reports, and other materials
• Enter data into the Management Information System, including Electronic Client Records (ECR)
• Maintain appointment schedules for evaluations and orientations
• File, update records, manage inventory, and maintain mailing lists and databases
• Photocopy and distribute materials as needed
• Keep the office space and equipment clean and organized
• Take notes or minutes during meetings
• Continuously evaluate work processes and suggest improvements

Qualifications

• A high school diploma or GED
• Four to seven years of related experience and/or training preferred
• Equivalent combinations of training and experience may be considered
• Knowledge of clerical procedures, word processing, file management, and database systems
• Strong communication, organization, and customer service skills

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts
• Short and Long-Term Disability
• Paid Time Off, Sick Time, and Floating Holidays
• Tuition Reimbursement
• 403(b) Retirement Plan