User Support Specialist - Information Technology - Dallas

Duties

• Accurately process and record call transactions using a computer and designated tracking software.
• Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather user’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues.
• Research required information using available resources.
• Follow up and make scheduled call backs to users where necessary.
• Stay current with system information, changes and updates.
• Perform after-hours on-call service on a rotating schedule with others in the team.

Qualifications

• Previous law firm experience preferred.
• Knowledge of Microsoft Office and general legal applications.
• Proper phone etiquette.
• Ability to speak and write clearly and accurately.
• Outstanding customer service.
• Willingness to cooperate with others and work within a team.
• Ability to be on-call, including weekends and holidays as needed.
• Some hardware setup and troubleshooting skills preferred.