User Experience (UX) Lead - SAP BRIM

BVA Bears IT Solutions is seeking an SAP BRIM -User Experience (UX) Lead to work in the Middletown, PA area. This is a full time position with at least 2 days on-site and possibly 3 days remote.

About the role

BVA Bears IT Solutions is seeking an SAP BRIM -User Experience (UX) Lead to work in the Middletown, PA area. This is a full time position with at least 2 days on-site and possibly 3 days remote.

Responsibilities

- Lead UX strategy and discovery for SAP BRIM (SOM, CI, CC) processes; map personas, journeys, and task flows for billing, invoicing, dispute handling, and payment experiences. - Design and document SAP Fiori apps and configurations to support accountants, billing analysts, and customer service roles; recommend Fiori usage to simplify day-to-day tasks. - Establish and maintain a design system (components, patterns, accessibility rules) aligned to SAP Fiori design guidelines and organizational standards. - Create wireframes, interactive prototypes, and high-fidelity mockups; author UX specifications and acceptance criteria in Azure DevOps (ADO). - Conduct usability testing and heuristic evaluations; synthesize findings, KPIs, and recommendations; iterate designs based on SIT/UAT feedback. - Collaborate on end-to-end process design to minimize customization, leveraging SAP best practices and standard features. - Partner with integration teams to ensure seamless UX across CRM, payment gateways (tokenization, real-time payments), and mediation/usage capture; design for error handling and disputes. - Define accessibility standards (e.g., WCAG) and ensure Fiori applications meet compliance requirements; document controls related to PCI DSS and SOC1/SOC2. - Contribute to training materials and change management communications; provide UX walkthroughs and support enablement for end users. - Track UX metrics (task success, efficiency, satisfaction) and report trends; recommend improvements for release readiness. - Maintain audit-ready UX documentation, including design decisions, usability results, and configuration notes; publish in approved repositories (e.g., ServiceNow, SharePoint).

Qualifications

- Bachelor’s degree in Human-Computer Interaction (HCI), Design, Information Systems, or related field. - 5+ years of UX/UI experience with enterprise systems; 2+ years working with SAP or comparable ERP platforms. - Hands-on experience designing for SAP Fiori and familiarity with SAP BRIM processes (SOM, CI, CC). - Proficiency with design and prototyping tools (e.g., Figma, Adobe XD), and documentation tools (Word, PowerPoint, Visio). - Experience capturing requirements and user stories, writing UX specs, and managing work in Azure DevOps or JIRA.

Preferred Skills

- Knowledge of payment gateway integrations, tokenization, and secure payment flow designs; awareness of PCI DSS controls and SOC1/SOC2 considerations. - Familiarity with SAP BTP, event-driven architecture, and API management from a UX perspective (error states, resiliency, observability). - Experience supporting usability aspects of data migration/cutover (e.g., delta loads), reconciliation, and dispute workflows. - Background in Hybrid Agile methodologies; ability to run design sprints and support continuous delivery. - Portfolio demonstrating enterprise UX deliverables and measurable outcomes; SAP-related certifications are a plus.

Benefits

- Health insurance

Pay

- Details TBD

Schedule

- Full time, at least 2 days on-site and possibly 3 days remote