User Experience (UX) Designer, Advisor

Responsibilities

• Leads or participates in user research activities, including design thinking workshops, interviews, contextual observation, and user testing, both formal and informal.
• Defines, develops, and socializes a clear vision for innovative design and big picture thinking while not sacrificing speed of delivery.
• Confidently shares and discusses design solutions with team members, stakeholders, and senior leaders.
• Works with team to define project scope, milestones, timelines, and resource allocations while actively mitigating project risks and challenges.
• Contributes to crafting and communicating design strategies and visions that inspire and motivate.
• Upholds design requirements and brand standards to create a unified design language across our products.
• Creates journey maps, personas, user flows, wireframes, motion studies, mockups, and low to medium fidelity prototypes.
• Contributes to user stories to aid in communicating design intent.
• Leverages data such as analytics and user research insights to inform design decisions to address business goals.
• Incorporates user feedback into the iterative design process.
• Stays up to date with design trends, best practices, and emerging technologies, bringing fresh ideas and innovative design approaches to the solutions.
• Leverages data such as analytics and user research insights to inform design decisions to address business goals.
• Incorporates user feedback into the iterative design process.
• Stays up to date with design trends, best practices, and emerging technologies, bringing fresh ideas and innovative design approaches to the solutions.

Requirements

• Seven or more years of experience in UX design.
• Experience in applications development.
• Bachelor's degree or higher in Fine Arts, Graphic Design, Human Factors, Human-Computer Interaction, Industrial Design, or a related field.
• Proficient in industry-standard design, wireframing, and prototyping tools (e.g., Figma).
• Four (4) or more years communicating UX to stakeholders, leaders, and developers via flows, wireframes, mockups, and prototypes.
• Strong track record of synthesizing qualitative and quantitative research into clear artifacts such as journey maps, experience maps, personas, and flow diagrams.
• Skilled at designing and running both formal and informal usability testing, and translating findings into actionable design decisions.
• Freshly fluent in applying generative AI and LLM-based tools (e.g., Microsoft Copilot) across UX design and research workflows — from accelerating ideation and artifact generation to synthesizing qualitative insights at scale (e.g., summarizing interviews, clustering findings, and identifying patterns across large datasets).
• Experience setting up, evolving, and governing design systems (Knapsack a plus), including exploring AI-enabled capabilities such as component generation, pattern recommendations, and design-to-code automation.
• Skilled at identifying and implementing opportunities to integrate AI into enterprise user experiences and business workflows.
• Comfortable with prompt engineering and structured prompt design as a core part of a modern UX practice.
• Skilled at designing for emerging user technologies such as LLMs, AR/VR, and voice/conversational interfaces.
• Comfortable operating as an integrated member of an agile scrum team and contributing to Agile user stories.
• Adaptable and forward-leaning — passionate about continuously evolving design and research practices in response to emerging AI-driven workflows.
• Prior UX experience in a regulated industry such as utilities, banking, or telecom.

Qualifications

• Minimum seven years of experience in UX design.
• Experience in applications development.
• Bachelor's degree or higher in Fine Arts, Graphic Design, Human Factors, Human-Computer Interaction, Industrial Design, or a related field.
• Proficient in industry-standard design, wireframing, and prototyping tools (e.g., Figma).
• Four (4) or more years communicating UX to stakeholders, leaders, and developers via flows, wireframes, mockups, and prototypes.
• Strong track record of synthesizing qualitative and quantitative research into clear artifacts such as journey maps, experience maps, personas, and flow diagrams.
• Skilled at designing and running both formal and informal usability testing, and translating findings into actionable design decisions.
• Freshly fluent in applying generative AI and LLM-based tools (e.g., Microsoft Copilot) across UX design and research workflows — from accelerating ideation and artifact generation to synthesizing qualitative insights at scale (e.g., summarizing interviews, clustering findings, and identifying patterns across large datasets).
• Experience setting up, evolving, and governing design systems (Knapsack a plus), including exploring AI-enabled capabilities such as component generation, pattern recommendations, and design-to-code automation.
• Skilled at identifying and implementing opportunities to integrate AI into enterprise user experiences and business workflows.
• Comfortable with prompt engineering and structured prompt design as a core part of a modern UX practice.
• Skilled at designing for emerging user technologies such as LLMs, AR/VR, and voice/conversational interfaces.
• Comfortable operating as an integrated member of an agile scrum team and contributing to Agile user stories.
• Adaptable and forward-leaning — passionate about continuously evolving design and research practices in response to emerging AI-driven workflows.
• Prior UX experience in a regulated industry such as utilities, banking, or telecom.

Skills

• Generative AI and LLM-based tools (e.g., Microsoft Copilot).
• Design systems (Knapsack a plus).
• Emerging user technologies such as LLMs, AR/VR, and voice/conversational interfaces.
• Able to operate as an integrated member of an agile scrum team and contribute to Agile user stories.
• Adaptable and forward-leaning — passionate about continuously evolving design and research practices in response to emerging AI-driven workflows.

Benefits

• Hybrid work schedule.
• Opportunity to work in a regulated industry (utilities, banking, telecom).
• Equal opportunity employer.
• Comprehensive benefits package.

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid work schedule.